Full Time Teller
Stephenville, TX
Role:
To assist members and potential members with their Credit Union needs; explains services, sets up new accounts, respond to problems, and direct members to the appropriate people.
Essential Functions & Responsibilities:
- Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations.
- Identifies cross-sell opportunities and cross-sells services to members.
- Acts as liaison between members and various organizations and departments.
- Assures that appropriate records are maintained and required reports are prepared.
- Maintains member account information on computer system.
- Performs other related duties as assigned.
Knowledge and Skills:
The ideal candidate will have 1 to 3 years of similar or related experience and at least a high school education or GED. Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information. Must be able to operate a 10-key calculator, typewriter, and computer keyboard.
Member Services Representative
Stephenville, TX
Role:
To assist members and potential members with their Credit Union needs; explains services, sets up new accounts, respond to problems, and direct members to the appropriate people.
Essential Functions & Responsibilities:
- Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations.
- Identifies cross-sell opportunities and cross-sells services to members.
- Acts as liaison between members and various organizations and departments.
- Assures that appropriate records are maintained and required reports are prepared.
- Maintains member account information on computer system.
- Performs other related duties as assigned.
Knowledge and Skills:
The ideal candidate will have 1 to 3 years of similar or related experience and at least a high school education or GED. Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Must be able to operate a 10-key calculator, typewriter, and computer keyboard.
*Members Trust of the Southwest Federal Credit Union is strongly committed to providing a work environment that is free from all forms of harassment, discrimination and inequality. We recruit, employ, train, promote and compensate our personnel without regard to race, age, sex, religion, national origin, citizenship, marital status, veteran’s status, disability, genetic information or any other personal characteristic protected by law. MTFCU also offers protection based on sexual orientation against discrimination, harassment or inequality.
Click to download and complete the employment application and email it along with your resume to hr@mtfcu.coop.